How To Fix Unpublished Listings Errors
Amazon Listing Corrections feature is only available to sellers who own a brand. If you do not have access to this feature, you have not been identified as a brand owner. Go to the Brand Benefit Eligibility page to identify as a brand owner and gain access to customer reviews and your other brand-exclusive benefits.
For Sitnsell users, when a product is incorrectly listed on Amazon or Walmart, you must promptly retire the item on all the seller's market accounts, while ensuring it remains available for sale in the other markets. Alternatively, you can add it to the eBay.
There are several sources to gather listings that contain errors.
- Using the FIlters:
2, Using the Dashboard:
- Downloading the Listings report
Error |
What it means |
How to fix |
Next Step |
| Amazon has no ASIN | The ASIN is not available in the Amazon catalog. | Brand Owner can create the listing | Publish monthly to look for updates. |
| Amazon has no Image | The image is not available in the Amazon catalog. | Go to Amaon and upload image | Publish monthly to look for updates. |
| Amazon Policy Violation | An Amazon Policy Violation occurs when a seller breaches one or more of Amazon's rules and guidelines for listing and selling products on their platform. | Delete + Park and mark "Amazon Policy Violation" or Appeal |
Address the Policy Violation that occurred. |
| Approval/Authorization required | Brand Name Ask for Approval | ||
| DO NOT LIST | Internal requirement | Settings ban brand | Use the Banned Brands and Bulk Brand Listing Inventory Removal to DO NOT LIST a brand. |
| Amazon Not allowed to create/modify new ASIN | You may need the approval to list certain brands or categories. | Brand Name Ask for Approval | Publish monthly to look for updates. |
| The shoes inside the box from the manufacturer are wrong | Manufacturer defect | Delete + Park and mark "Wrong item boxed" | Tell the warehouse to sell the item on eBay and mention the mistake. |
| Sitnsell UPC aims the wrong Amazon Listing ASIN, Color, Gender, Size, or Width | Amazon catalog is showing the incorrect attribute/product | Delete + Park and mark "Wrong Size", "Wrong Color", "Wrong UPC", "Wrong ASIN", "Wrong Width" Make aapeal to Amazon eith proof |
Check the Seller's Market catalog every 3 months to see if the corrected item is available. |
| The Product ID is invalid | Fix UPC or EAN must be verified | ||
| There is a restriction in effect at the item level | The online platform or marketplace may have specific policies that restrict the sale of certain types of products. This could be due to ethical considerations, brand restrictions, or platform-specific rules. | Delete and mark "Approval Required" Appeal with walmart | Publish monthly to look for updates. |
| Value is not valid. | Fix the invalid value | Check the results in a few hours. | |
| You are attempting to change an identity attribute for this SKU. | You are trying to sell on an existing ASIN, but Amazon has limited which sellers can offer this ASIN under specific product conditions. | to be tested by Sitnsell | |
Walmart - Primary Image Missing In Walmart Go to Listings\Filters Select Channel Select Market Status = Unpublished Hover the mouse over the Market Status "Unpublished" message Error: " Primary Image Missing" |
No picture on the Walmart seller's market | Method 1
Method 2
|
Check the results in a few hours. |
| Walmart- Reasonable Price Not Satisfied. | Indicates that the price of your listing does not meet Walmart's pricing policies or expectations | Go to the Sitnsell Walmart listing and change the price | Check the results in a few hours. |
| Attributes missing | Required product attributes (like size, color, material, etc.) are not provided. | Check the product attributes and make sure all important features are listed. | Check the results in a few hours. |
| Too few characters | Certain fields (title, description, bullet points) may have a minimum character requirement that hasn't been met or is empty. | Check product titles, descriptions, and bullet points to meet the minimum character requirements. Mandatory fields can not be left blank. | Check the results in a few hours. |
| Invalid Product ID (barcode) | The product ID (UPC, EAN, ISBN, etc.) is incorrect or not recognized. | Check the product IDs for accuracy and ensure they are registered and valid. | Check the results in a few hours. |
| Duplicate SKU | The same Stock Keeping Unit (SKU) has been used for multiple products. | Delete the duplicate SKU | Check the results in a few hours. |
| Marketplace system error | |||
| Not allowed to create/modify new ASIN | Restrictions on creating new ASINs for certain products or categories. Check Amazon's policies on ASIN creation and ensure compliance. You may need approval to list certain brands or categories. | Delete and mark and mark "Approval Required" | Publish monthly to look for updates. |
| Not authorized to sell | Seller lacks permission to sell branded products or specific categories. Apply for approval through Amazon's Brand Registry or category approval process. | Delete and mark "Approval Required" | Publish monthly to look for updates. |
| Unidentified error | Generic error, possibly due to incorrect listing information or system issues. | Check the listing(s) for any obvious errors. If none are found, contact Sitnsell Support for clarification. | Check the results in a few hours. |
| Pricing Error | The listing price may be too low/high or violates Amazon's pricing policies. | Check your pricing is competitive yet within Amazon's guidelines. Check for input errors. | Check the results in a few hours. |
| Wrong ASIN submitted | The ASIN does not match the product being listed. | Check that the correct ASIN is used for each product. If you're creating a new product listing, ensure you're not mistakenly associating it with an existing, unrelated ASIN. | Check the results in a few hours. |
| There is a restriction in effect at the item level (because of Item-Level gatings on an offer) | You're listing a product that already exists on Amazon but that product has restrictions on what conditions can be used (You cannot list a used item to a product which can only have new items on) | You must list from the allowed conditions for that product. | |
| ‘clothingSize, clothingSizeGroup, clothingStyle, clothingTopStyle, fastenerType, shirtNeckStyle, sleeveLengthStyle, sleeveStyle’ is not a valid field. Do not add or change the field names in the specification. | |||
| ‘keywords, manufacturerPartNumber, sport’ is not a valid field. Do not add or change the field names in the specification. | |||
| The 'clothingTopStyle' value is invalid. Enter a 'array' data type.; The 'clothingStyle' value is invalid. Enter a 'array' data type. | |||
| This Product ID is assigned to a different SKU. Enter the correct 'SKU', or select 'Yes' in the 'SKU Update' field to reassign it. For more details, visit https://sellerhelp.walmart.com/seller/s/guide?language=en_US&article=000007908 | |||
| This SKU and Product ID combination already exists in your item catalog. Remove the entry from the ‘Product Id Update’ field or select ‘No’ from the drop-down list. | |||
| This SKU is assigned to a different Product ID. Enter the correct Product ID or select 'Yes' in the 'Product Id Update' field to reassign it. For more details, visit https://sellerhelp.walmart.com/seller/s/guide?language=en_US&article=000007908 | |||
| We're unable to complete your request because this SKU is not in the Amazon catalog. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. | |||
| XML Parsing Error at Line ..., Column 22: cvc-type.3.1.3: The value '' of element 'Value' is not valid. | |||
| XML Parsing Error at Line ..., Column 26: cvc-type.3.1.3: The value '' of element 'Value' is not valid. | |||
| You cannot use this SKU because it was previously used with a different GTIN. You had created a SKU with this ID and later changed it to another ID. This SKU is being used as a reference ID for previously created SKU in your catalog. Please setup the item with a unique SKU ID. For more details, review this Help article: https://sellerhelp.walmart.com/s/guide?article=000007896 |
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