Internal Notification System

1. Listing Reviews - designed to send for reviewing urgent Listings that require immediate attention due to customer complaints on the wrong item shipped.
2. Comments - designed to add notes or to ask the other members of the team questions.

The above communication tools serve the following areas:

A. Listings

B. Products

C. Orders

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A. Listings Reviews

1. To send a listing for review click on the Listing Name to edit the listing:
2. 
3. Click the "Send in Review" button:
4. 
5. Select the name of the person under Assigned To, to send the note to (only one person can be assigned, for a second person, create a second assignment):
6. 
7. Add "Reason" for sending this listing for review
8. Example:
9. Hi Joe Doe. For the Order....the customer left this message (copy and paste the message). Please review and/or advise. Thank you. (your name will be added automatically)
10. Click the "Save" button to save and send the message:
11. 

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The recipient will be notified in 3 areas:

1. in the email,
2. in the Bell
3. the task will show up under Open Reviews on the Dashboard:

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To Read and Complete your tasks received:

1. Click on your name under "Open Reviews"
2. 
3. Click on the Listing's name:
4. 
5. Click on the "Reviews" tab:
6. 
7. Click on the line you need to answer:
8. 
9. Perform the action, to satisfy the request. 
10. Comment on the action performed and click on the "Save" button to complete and send:
11. 

Specify in your comments "the action taken" step by step. This will help to understand the actions better and learn how to correct the deviations in the future.

An example of "the action taken" should look like this:

1. I looked for that shoe.
2. I found the one I pulled at the bottom of one of the carts I was using to carry the shoes.
3. I shipped the order.

Avoid comments like this:

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B. Products - Comments 

1. To add a comment to a product click Product Name to edit:
2. 
3. Go to the bottom of the page, under Comments, and 1. write your comment (or copy and paste the message) in the window, and 2: Click Create Comment:
4. 
5. To send the comment to an associate type 1. @ and click on the receiver's name in the list (or type @ and start typing the name and then click on the receiver's name), then 2. click Create Comment:
6. 

Example for comments for Products used in the Comment area:

1. send a comment  for Products to an associate 

• @Joe Doe, please provide the color from the box. Thank you

2. add a comment to the product - a comment must be added when a deviation of the product is observed and/or corrected.

• UPC corrected, old UPC was...
• Gender corrected; old Gender was...

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The recipient will be notified in 2 areas:

1. by email
2. in the Bell in the application

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C. Orders - Comments 

1. To add a comment to an Order click the Order Number to edit:
2. 
3. Go to the bottom of the page, under Comments, and 1. write your comment (or copy and paste the message) in the window, and 2: Click Create Comment:
4. 
5. To send the comment to an associate type 1. @ and click on the receiver's name in the list (or type @ and start typing the name and then click on the receiver's name), then 2. click Create Comment:
6. 

Example for comments for Products used in the Comment area:

1. send a comment for an Order to an associate 

• @Joe Doe, please confirm if there are any of these products left in the FBA area. Thank you

2. add a comment to the Order- a comment must be added when a deviation of the product is observed and/or corrected.

• This order has been canceled because the shoe was missing from the shelf.
• This order has been canceled because the shoe was damaged.

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The recipient will be notified in 2 areas:

1. by email
2. in the Bell in the application

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Your notifications can be accessed from the email or from the Bell as follow:

Option 1.

1. Clicking on the bell:
2. 
3. Click on Show More:
4. 
5. Click "Here" to go to the details of the comment:
6. 

Option 2.

1. Click to respond in the email:
2.