To answer the Walmart Customer emails, you must go to Your Walmart Seller Account. Message Center.
Walmart requires sellers to respond to customer emails within 48 hours of receiving the message
Walmart keeps a copy of each email sent and received; we may review them to resolve disputes, improve customer experience, and assess seller performance
Customer benefits of communicating directly with a Marketplace Seller include:
By starting the communication through our website using the Contact Seller link, we create an encrypted email address for the seller to use to reach you
The seller's response will arrive in your own personal email account
This means that you can use your normal email application (Outlook, Gmail, etc.) to receive messages from the seller, and reply to those messages
Direct communication with sellers is quick and easy using this method, and it means our Customer Care agents can review the communication (if, on a rare occasion, any issues arise)