To answer the Walmart Customer emails, you must go to Your Walmart Seller Account. Message Center.
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Walmart requires sellers to respond to customer emails within 48 hours of receiving the message
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Walmart keeps a copy of each email sent and received; we may review them to resolve disputes, improve customer experience, and assess seller performance
Customer benefits of communicating directly with a Marketplace Seller include:
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By starting the communication through our website using the Contact Seller link, we create an encrypted email address for the seller to use to reach you
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The seller's response will arrive in your own personal email account
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This means that you can use your normal email application (Outlook, Gmail, etc.) to receive messages from the seller, and reply to those messages
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Direct communication with sellers is quick and easy using this method, and it means our Customer Care agents can review the communication (if, on a rare occasion, any issues arise)