eBay: Performing periodic checks
To maintain a professional and successful eBay account, you need to perform regular checks and adhere to best practices. Here's a streamlined routine with direct links to eBay's official resources:
🗓️ Daily Checks
Listings & Inventory
- Relist Expired Listings: Regularly check for and relist any expired listings to keep your inventory active.
- Adjust Prices: Use tools like Sitnsell to adjust prices based on market trends.
Communication
- Respond to Messages: Check your eBay messages and respond promptly to buyer inquiries.
- Resolve Disputes: Communicate effectively with buyers to address any disputes or issues.
- Provide Excellent Service: Aim for high customer satisfaction by addressing concerns professionally.
Feedback & Ratings
- Monitor Feedback: Regularly review customer feedback and address any negative comments.
- Maintain High Ratings: Strive to keep a high feedback rating to boost your credibility.
Orders & Shipping
- Process Orders Timely: Ensure orders are processed and shipped promptly.
- Provide Tracking Information: Always upload accurate tracking details for shipped items.
Returns & Refunds
- Handle Return Requests: Manage return requests in line with eBay's return policies.
👉How to handle a return request as a seller.
- Track Return Deadlines: Keep an eye on return deadlines to ensure timely processing.
📅 Weekly Checks
Seller Performance Metrics
- Monitor Performance: Use the 👉Seller Standards Dashboard to review metrics like shipping time and item descriptions.
- Review Service Metrics: 👉Check your Service Metrics Dashboard to compare your performance with peers. 👉Monitoring and improving your seller performance
Feedback Analysis
- Analyze Feedback: Identify patterns in feedback to pinpoint areas for improvement.
- Implement Changes: Make necessary adjustments to enhance buyer satisfaction.
Account Fees
- Review Seller Fees: Regularly check your eBay seller fees to stay informed about charges.
- Ensure Timely Payments: Pay your fees on time to avoid account restrictions.
Promotions & Marketing
- Explore Promotional Tools: Utilize eBay's promotional tools to boost sales.
- Manage Promotions: Create and oversee promotions to attract more buyers.
By consistently performing these checks and utilizing eBay's resources, you can maintain a professional account and provide a positive experience for your buyers.