eBay - Performing periodic checks
Performing periodic checks on your eBay account and activities is essential for maintaining a successful selling or buying experience. Here are some recommendations for regular checks:
Daily:
- Listing and Inventory:
- Check for expired listings and relist.
- Remove listing from eBay if the inventory is 0.
- Adjust prices in Sitnsell (select the eBay market in filter) based on market trends if necessary.
- Communication:
- Check your eBay messages regularly and respond to inquiries promptly.
- Communicate with buyers to resolve any disputes or issues.
- Provide excellent customer service and address customer inquiries and issues promptly and professionally.
- Feedback and Ratings:
- Respond to customer feedback and address any concerns or issues promptly.
- Maintain a high feedback rating, as it can boost your credibility as a seller.
- Orders and Shipping:
- Process orders in a timely manner.
- Ensure you provide accurate tracking information for shipped items.
- Returns and Refunds:
- Handle return requests and refunds according to eBay's policies.
- Keep track of any return deadlines.
Weekly:
- Seller Performance Metrics:
- Monitor your seller performance metrics, such as shipping time, item as described, and communication.
- Monitor your Service Metrics
- Feedback Analysis:
- Periodically analyze your feedback to identify areas for improvement in your eBay operations
- Account Fees:
- Review your eBay seller fees to ensure you are aware of the charges.
- Pay your fees on time to avoid any account restrictions.
- Promotions and Marketing:
- Explore eBay's promotional tools and campaigns to boost your sales.
- Create and manage promotions to attract more buyers.