eBay: Seller performance overview

📊 Understanding eBay Performance Metrics

• eBay uses performance metrics to ensure a great shopping experience for buyers.

• Your Seller Dashboard shows detailed insights into your account status:

  👉 View Seller Hub

• You can also check peer comparisons and buyer issue rates in the Service Metrics Dashboard:

  👉 View Service metrics policy

📌 Seller Performance Levels

• Evaluated monthly as: Top Rated, Above Standard, or Below Standard.

  Metrics used include:

  • 🟡 Transaction defect rate
  • 🔴 Cases closed without seller resolution
  • 🕓 Late shipment rate

• Learn more here:

  👉 Seller Standards Policy

🔍 Two Types of Evaluation

1. Seller Standards Evaluation
   • Measures things within your control (e.g., shipping on time).
   • Determines your seller level.

   • Review here:

     👉 Seller Dashboard

     Service Metrics Evaluation

   • Compares your performance to similar sellers.
   • Key focus: "Item not received" and "Item not as described."

   • More info:

     👉 Service metrics policy

🛠 How to Improve & Maintain Good Standing

• Regularly review your dashboards to track and address issues.
• Monitor shipping times, resolve returns fast, and communicate clearly with buyers.

• Use Seller Help to manage cases, remove defects, or appeal unfair feedback:

  👉 Go to Seller Help

📈 More Tools to Support You

• Seller Hub: Analyze orders, track performance, and identify sales growth areas

  👉 Visit Seller Hub

• Feedback Profile: View ratings and comments from buyers

  👉 View Your Feedback

📊 Understanding eBay Performance Metrics