Walmart - Setting Up Customer Service Information in Walmart Seller Central

🛎️ Procedure: Setting Up Customer Service Information in Walmart Seller Central

Keeping your customer service details accurate and up to date is essential for maintaining customer trust and compliance with Walmart’s Seller Agreement.

⚠️ Important Notes

• Walmart may periodically contact your business via phone or email to verify your customer service information.
• Incomplete or outdated info can affect your seller performance and account standing.

📝 Steps to Update Customer Service Info

1. Log in to Walmart Seller Central
2. Navigate to Settings > Customer Service

3. 

4. Enter or update the following fields:
   • Customer Service Email
     • Used for all customer communications through Walmart.com.

     • Walmart masks both your and the customer's email addresses for privacy.

       Customer Service Phone Number

     • Public-facing phone number for customer inquiries.

       Customer Service Escalation Email

     • Used by Walmart in case of escalations.

     • Not visible to customers.

       Customer Service Policy

     • Include your full policy, hours of operation, and holiday closures.
     • Do not include any links, URLs, or social media handles.
     • Character limit: 4,000
5. Click “Save” to apply changes.

💬 Need Help?

Have a question? We're happy to help!

Simply open a Sitnsell support case by clicking on this icon:

“Create New Case” using either the Chat or the Email

Our team is here to support you every step of the way!