Walmart - Issue an Adjustment to an Order in the Seller's Account

In this guide, we’ll show you how to issue an adjustment to an order you’ve already shipped to a customer.

What does “issuing an adjustment” mean? 

We recommend Sellers to follow Walmart standard returns process, returns and disputes and only issue adjustments when needed.

Issuing an adjustment allows you to give a full or partial refund to a customer after you’ve shipped the order. 

Adjustments are different than standard returns because you may not require the customer to return the item. 

Example reasons for adjustments: 

• Order delivered late 
• Customer did not receive the order 
• Item(s) were defective or damaged 
• Billing error
• Tax-exempt customer 
• Incorrect item received

Log into Walmart account, go to 1. Adjustments, 2. type or paste the order # and 3. click "Get Order" to pull up the order on the “Adjustments” page:

Click "Issue Adjustment":

Option 1: Partial refund adjustment 

1. Select the refund type: “Enter a custom amount.” 
2. Pick either “Dollar” or “Percentage.” 
3. Enter the refund amount. 
4. Choose a refund reason. 
5. Add a comment explaining the refund. 
6. Click “Refund” to issue the adjustment. 
7. Refresh the page to see the refund (this may take a few moments). 
8. Walmart will email the customer notifying them of their refund. 

Option 2: Full refund adjustment 

1. Select the refund type: “Refund entire item.” 
2. Choose a refund reason. 
3. Add a comment explaining the refund. 
4. Click “Refund” to issue the adjustment. 
5. Refresh the page to see the refund (this may take a few moments). 
6. Walmart will email the customer notifying them of their refund. 

If a "Failed to create refund for purchase order" is received contact Walmart Customer Service:

More Help

Walmart Marketplace Seller Academy: Returns and Disputes

Report other Issues

For "As you want to know why are you unable to get full amount on adjustment it is because it has a - PRODUCT TAX WITHHELD =   - xx.xx$    - COMISSION ON PRODUCT PRICE =  - xx.xx$..."

Go to 

1. Payments
2. Search Transactions
3. Enter PO# or SO#
4. click the Search button
5. click the PO# or SO#
6. click the amount under Net Payable

Click  Report Other Issues:

Submit a ticket under Payments

Use Payments Settlement Issues: